Difficult Conversations & Conflict Management

Leadership is essentially about change and transformation. Having Difficult Conversations and Managing Conflicts is therefore a key Leadership competency

We deliver courses designed to address difficult conversations and conflict resolution, primarily in a business and organizational context.

Difficult Conversations and Conflict Management usually form part of Leadership & Change Management courses, as well as Intercultural Effectiveness courses.

See relevant sections in this website for more information (Leading Organisational Change / Change Management, Inter-Cultural Effectiveness).

Duration and Methodology:

In general, these courses are preferably delivered as highly interactive face-to-face workshops over the course of 1-3 days, depending on client needs and objectives.

They can also be delivered virtually in online and hybrid formats.

In each case they will be highly interactive and experiential using the following formats:

Key competencies addressed:

Self-awareness (including Cultural Awareness when relevant)
Communication and conflict styles
Emotional Intelligence
Active Listening & Empathy
Feedback and Performance Management
Conflict Resolution Techniques
Negotiation & Persuasion Skills
Ethical Decision-making
Resilience and Stress Management

0044 784 241 8475

Newcastle, UK

St Lawrence Road

Difficult Conversations & Conflict Management​

Leadership is essentially about change and transformation. Having Difficult Conversations and Managing Conflicts is therefore a key Leadership competency

We deliver courses designed to address difficult conversations and conflict resolution, primarily in a business and organizational context.

Difficult Conversations and Conflict Management usually form part of Leadership & Change Management courses, as well as Intercultural Effectiveness courses.

Newcastle, UK

Difficult Conversations & Conflict Management